As the creative consultancy within Deloitte, Deloitte Digital offers comprehensive commerce capabilities that empower businesses to thrive in the digital landscape. They combine deep industry experience with innovative technology solutions to help organizations enhance customer experiences, streamline operations, and drive revenue growth.
The organization lives and breathes business transformation, with their services encompassing strategy development, platform implementation, and ongoing optimization that helps clients adapt to market changes and achieve sustainable success. And by combining the strengths of Deloitte Digital and Shopify, businesses can create seamless shopping experiences with the speed, flexibility, and automation that today's market demands.
“Shopify gives us a very innovative, flexible, scalable solution,” says Kelly Moran, principal at Deloitte Digital. “Deloitte Digital brings the human capital side, the change management side, the delivery methodology, and the deep architecture experience to round out and support those engagements.”
Deloitte Digital and Shopify have worked together to:
- Blend industry knowledge with innovation
- Accelerate the path to flexible architectures
- Provide clients with a competitive edge
Blending industry knowledge with innovation
Deloitte Digital and Shopify have a relationship founded on mutual expertise and a dedication to client success. First and foremost, the two work closely together to support customers and their needs, particularly with collaboration between Deloitte Digital’s account managers and Shopify's customer success managers.
“Launching a new website or changing platforms can be very stressful for customers,” says Kelly. “They appreciate the support that Deloitte Digital combined with Shopify is able to give them during that [process].”
Both companies are also committed to a high level of innovation. Deloitte Digital regularly taps into their industry knowledge to surface specific needs for Shopify to address, including customer requirements that may be changing to reflect those needs. “We look at how we can help Shopify innovate in those spaces, create new features, develop new products, and really just help customers use the product in different ways,” says Kelly.
Often, this comes in the form of Deloitte Digital providing consulting services to help businesses implement and optimize Shopify’s commerce platform, particularly for large-scale enterprise brands. Deloitte Digital also develops custom solutions and integrations for Shopify, enhancing the platform's capabilities to meet specific business needs. As the global systems integrator finds overlap among these business needs, that’s when they build accelerators to help multiple clients implement scalable commerce solutions.
Accelerating the path to flexible architectures
Recently, Deloitte Digital developed the Next Generation Retail Commerce Accelerator, a composable commerce solution designed to help clients seamlessly integrate Shopify's enterprise commerce solution with various enterprise resource planning (ERP), product information management (PIM), and customer relationship management (CRM) systems, as well as Oracle's Unity Customer Data Platform (CDP). It helps clients lower costs, reduce project timeframes, and use fewer resources, as well as enables them to rapidly develop and deploy new features and capabilities.
“ Our clients need flexible architectures that allow them to rapidly adapt to the ever changing needs of the market,” says Kelly. “Our composable commerce accelerator allows businesses to pick and choose what components they want to implement as their business needs change. And we're trying to work really quickly with Shopify to make it easy for our customers to do that.”
Together, those integrations add up to a unified commerce platform that empowers enterprise brands to swiftly adapt to changing trends, enhance their commerce capabilities, and provide unique and personalized customer experiences—ultimately driving growth and competitiveness in the market.
“ We have integrations with ERP systems to give access to inventory management, delivery estimates, and in-store availability. We also have integrations prebuilt for marketing automation, for data and analytics, for product information systems, and some of the CRM systems we have—which all together are allowing our customers to use the Shopify platform to build really engaging but personalized experiences for their customers.”
—Kelly Moran, Principal, Deloitte Digital
Poised to provide a competitive edge
With such strong collaboration between Deloitte Digital and Shopify, the two are poised to continue evolving to meet clients’ needs. Specifically, they’ll build additional integrations between more solutions by developing APIs and connectors for real-time data exchange and interoperability across platforms.
For industry-specific accelerators, they aim to develop and enhance solutions that quickly adapt to changing market conditions and client needs, ultimately striving to anticipate and meet evolving client demands with innovative solutions that provide a competitive edge.
”Deloitte Digital and Shopify will continue to work together to bring innovative solutions to our customers. We'll continue to look at industry accelerators, and we'll continue to innovate with industry specific solutions.”
—Kelly Moran, Principal, Deloitte Digital
